Frequently Asked Questions

Order Modifications

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

We do not offer exchanges or returns at this time. We apologize for any inconvenience.

We ask that you pay close attention to the selections of the merchandise you are purchasing. If you have any questions, please contact us . For more information, our return policy can be found here

While we strive for perfection, we are still human and sometimes mistakes happen. We are sorry for any inconvenience this has caused and our customer service team is here to make things right. Please immediately contact our customer service team via email or our contact us page, so that we can work to get you your goods as soon as possible. 

You have 5 days from the time your order is scanned as delivered to notify us of any missing items.

Damaged Items

We're sorry to hear that your order arrived in less than perfect condition! You have 5 days from when your package is scanned as delivered to inform us of any damages or missing items. Please provide us with images of the damages so that we may start a claim with the postal service. 

In the meantime, our customer service team is happy to assist with processing a replacement order if possible. Please immediately contact our customer service team via email or our contact us page.

Lost Packages During Transit / Missing "Delivered" Packages

If your item is lost by USPS during transit and tracking information is never marked as delivered (and you never receive the item), we will replace the item. First you must contact USPS to determine if the item is indeed lost. Unfortunately, as a small business we cannot offer a refund as the tracking information shows the item as being "delivered." If you would like to have your item replaced, please provide us proof that USPS has closed the missing package case and deemed the item as lost.

Missing "Delivered" Packages

If the tracking information is marked as delivered but you have not received it, you will need to open a lost package case with USPS. Unfortunately, as a small business we cannot offer a refund as the tracking information shows the item as being "delivered." If you would like to have your item replaced, please provide us proof that USPS has closed the missing package case and deemed the item as lost.

Peach and Pixie is not responsible for lost or stolen packages. Customer assumes all responsibility for the package once a tracking number has been issued. 

Returned Packages

We are not responsible if your package is returned to us by USPS for misdelivery, incorrect address information, or "recipient not available." The customer is responsible for reaching out to us to arrange redelivery and for paying to have the item reshipped.

We do not offer gift messages or gift wrapping at this time. Rest assured, if your order is a gift it will not come with any invoices, receipts, or prices on the products. 

Processing + Shipping

Please allow 5-7 business days for order processing. 

Business days are Monday-Friday and do not include holidays.

Please visit our shipping policy for more detailed shipping information. Please note, we do not have any control over how fast USPS delivers packages once they are in their possession. 

Due to COVID-19 postal services are experiencing delays. Please allow an additional 9-14 business days to receive orders.

Other

Yes! We are a black-owned and women-owned small business curated by YouTuber and content creator, Anjeez .

Yes, each crystal vendor we source our crystals from is known for fair-trade, sustainable mining, and being eco/consumer-friendly unless otherwise stated. The sage we sell is ethically sourced and sustainably harvested. 

We do not offer wholesale discounts, however please contact us if you are interested in a bulk order. 

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