Frequently Asked Questions

We do not offer order cancelations or modifications- please pay attention to your order before completing the payment.

We ask that you pay close attention to the selection of the merchandise you are purchasing. If you have questions, please contact us. 

Due to the nature of the product, we do not offer exchanges or returns. We apologize for any inconvenience.

We ask that you pay close attention to the selections of the merchandise you are purchasing. If you have any questions, please contact us . For more information, our return policy can be found here. 

Incorrect Orders and Damaged Items

While we strive for perfection, we are still human and sometimes mistakes happen. We are sorry for any inconvenience this may have caused and we are happy to make things right. Please contact us within 5 days of when your order is marked as "delivered" via tracking information, so that we can work to make things right. 

(Update as of 10/01/22): All orders with 2+ items are now documented by us when packaged with either photo and/or video evidence. For customer claims that items are missing, we will consult our photo/video evidence to determine if the order was correct upon shipment. Orders are packaged one at a time with photo/video being taken immediately before box is sealed to ensure all items are accounted for. If our evidence shows the order was packaged in its entirety, and package was not damaged by the postal service resulting in loss of merchandise, no refund/replacement will be issued. This policy is to prevent the increase of petty theft we have experienced as of late. We appreciate your understanding.

You have 5 days from the time your order is scanned as delivered to notify us of any missing or damaged items*. Please take photos of the damages of both the parcel and the items for the insurance claim. Customers may also be required to fill out a brief questionnaire for insurance claim purposes.

*Please note: only insured orders are eligible for damage replacement. We highly recommend customers purchase insured shipping to ensure a refund/replacement in the event of any damages by the postal service.

Lost Packages During Transit / Missing "Delivered" Packages

If your item is lost by the postal service during transit and tracking information is never marked as delivered (and you never receive the item), we will replace the item if your order was insured. Per our shipping policy, uninsured orders forfeit the ability to have lost orders replaced. If your order was insured and is lost, please first contact the postal service to determine the item is indeed lost. The postal service has various ways to determine whether or not the item was truly delivered via their geolocation technology. 

Packages are not considered lost until 14 business days (Monday-Friday; No Holidays) have passed with no tracking updates.

Unfortunately, as a small business we cannot offer a refund as the tracking information shows the item as being "delivered." If you would like to have your insured order replaced, please provide us proof that the postal service has closed the missing package case and deemed the item as lost.

Returned Packages

We are not responsible if your package is returned to us by the postal service for mis-delivery, incorrect address information, delivery refusal or "recipient not available." The customer is responsible for reaching out to us to arrange redelivery and paying the shipping cost to have the item reshipped.

We do not offer gift messages or gift wrapping at this time. 

Orders are shipped with biodegradable packing peanuts- simply dissolve in water. More fragile orders are also shipped with bubble wrap and newspaper.  

Please allow 5-7 business days for order processing. 

Business days are Monday-Friday and do not include holidays.

Once an order is placed it is processed within 5-7 business days (Monday-Friday; No Holidays). Processed orders are then shipped via the selected shipment method. Please visit our shipping policy for more detailed shipping information. 

Please note, we do not have any control over how fast the postal service delivers packages once they are in their possession. 

If you are shipping your order outside of the USA, Canada and Mexico, please place an order through our Peach and Pixie Etsy Shop . We do not accommodate international orders (outside of the USA, Canada & Mexico) from our Shopify platform at this time. 

Yes! We are a black-owned and women-owned small business curated by YouTuber and content creator, Anjeez .

Yes, each crystal vendor we source our crystals from is known for fair-trade, sustainable mining, and being eco/consumer-friendly unless otherwise stated. The sage we sell is ethically sourced and sustainably harvested. 

If you are interested in wholesaling from us, you can do so on our Faire . 

Please contact us at help@peachandpixie.com if you would like to inquire about placing a wholesale order with items that are not available on Faire.