Frequently Asked Questions

Order Modifications

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

We do not offer exchanges or returns at this time. We apologize for any inconvenience.

We ask that you pay close attention to the selections of the merchandise you are purchasing. If you have any questions, please contact us .

While we strive for perfection, we are still human and sometimes mistakes happen. We are sorry for any inconvenience this has caused and our customer service team is here to make things right. Please immediately contact our customer service team via email or our contact us page, so that we can work to get you your goods as soon as possible. 

Damaged Items

We're sorry to hear that your order arrived in less than perfect condition! Our customer service team is happy to assist with processing a replacement order. Please immediately contact our customer service team via email or our contact us page.

Lost Packages During Transit

If your item is lost by USPS during transit and tracking information is never marked as delivered (and you never receive the item), we will replace the item. 

Please allow additional time to receive packages due to COVID-19 shipping delays.

Missing "Delivered" Packages 

If the tracking information is marked as delivered but you have not received it, you will need to open a lost package case with USPS. Unfortunately, as a small business we cannot offer a refund as the tracking information shows the item as being "delivered." If you would like to have your item replaced, please provide us proof that USPS has closed the missing package case and deemed the item as lost.

Peach and Pixie is not responsible for lost or stolen packages. Customer assumes all responsibility for the package once a tracking number has been issued. 

Processing + Shipping

Please allow 5-7 business days for order processing. 

Business days are Monday-Friday and do not include holidays.

Please visit our shipping policy for more detailed shipping information.

Due to COVID-19 postal services are experiencing delays. Please allow an additional 9-14 business days to receive orders.

Other

Yes! We are a black-owned and women-owned small business curated by YouTuber and content creator, Anjeez .

Yes, each crystal vendor we source our crystals from is known for fair-trade, sustainable mining, and being eco/consumer-friendly. 

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