1. Can I change or cancel my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.
2. Can I exchange/return my order?
We do not offer exchanges or returns at this time. We apologize for any inconvenience.
We ask that you pay close attention to the size of the merchandise you are purchasing. If you have questions about sizing, please contact us.
3. Help! My order is incorrect, what do I do?
While we strive for perfection, we are still human and sometimes mistakes happen. We are sorry for any inconvenience this has caused and our customer service team is here to make things right. Please immediately contact our customer service team via email or our contact us page, so that we can work to get you your goods as soon as possible.
4. What do I do if my order is damaged?
We're sorry to hear that your order arrived in less than perfect condition! Our customer service team is happy to assist with processing a replacement order. Please immediately contact our customer service team via our contact us page.
Processing + Shipping
5. How long will it take for my order to be processed?
Order processing takes 5-7 business days.
6. How long will it take me to receive my order?
Please visit our shipping policy for more detailed shipping information.
Due to COVID-19 please allow an additional 9-14 business days to receive orders.
7. What does a preorder mean?
When you purchase a preorder item, you agree to longer waiting periods to receive the item.
If your order contains both ready-to-ship and pre-order items: to ensure faster delivery of your in-stock items, we recommend making two separate orders - one for your pre-order items and one for your in-stock items.
8. How do I become a Brand Ambassador?
Please visit our Pixie Squad page.
9. Is your business black-owned?
Yes! We are a black-owned and women-owned small business.
10. Are your crystals ethically sourced?
Yes. Each crystal vendor we obtain our crystals from is known for fair-trade, sustainable mining, and being eco/consumer-friendly.