FAQ

Order Modifications

1. Can I change or cancel my order?

We do not accept any changes or cancellations to orders. Please ensure you have reviewed everything in your cart prior to purchasing.

2. Can I exchange/return my order?

We do not offer exchanges or returns at this time. We apologize for any inconvenience. 

We ask that you pay close attention to the merchandise you are purchasing. If you have questions, please contact us. 

3. Help! My order is incorrect, what do I do?

While we strive for perfection, we are still human and sometimes mistakes happen. We are sorry for any inconvenience this has caused and our customer service team is here to make things right. Please immediately contact our customer service team via email or our contact us page, so that we can work to get you your goods as soon as possible.

4. What do I do if my order is damaged?

We're sorry to hear that your order arrived in less than perfect condition!

You have 5 days from when your package is scanned as delivered to inform us of any damages.  Please provide us with images of the damages so that we may start a claim with the postal service. In the meantime, our customer service team is happy to assist with processing a replacement order. Please immediately contact our customer service team via our contact us page. 

Processing + Shipping

5. How long will it take for my order to be processed?

Order processing takes 5-7 business days. 

6. How long will it take me to receive my order?

Please visit our shipping policy for more detailed shipping information.

Due to COVID-19 please allow an additional 9-14 business days to receive orders.

Other

 7. Is your business black-owned?

Yes! We are a black-owned and women-owned small business.

 8. Are your crystals ethically sourced? 

Yes. Each crystal vendor we obtain our crystals from is known for fair-trade, sustainable mining, and being eco/consumer-friendly.