Please allow additional time to receive packages due to COVID-19 shipping delays.
*Note: Shipping time is separate from processing time. Orders are processed within 5-7 business days (Monday-Friday; No Holidays). Once shipped, please allow an additional 2-3 business days for tracking information to update.
Domestic Shipping Rates & Times
|Flat Rate Domestic||$5||~3-9 Business Days|
|Flat Rate Domestic Insured*||$6.50||~3-9 Business Days|
|Express||$10||~1-4 Business Days|
|$75+ Order: Flat Rate Domestic Insured*||Free||~3-9 Business Days|
*Flat Rate Domestic Insured: Package will be shipped with insurance and in the event of any loss or damages, they will be replaced or refunded depending upon inventory. Photo proof of damage is required for insurance claims.
Please note: Peach and Pixie is not responsible for any loss or damages by the postal service if the package is uninsured. The customer assumes all responsibility for the uninsured packages once a tracking number has been issued. We highly recommend purchasing the insured shipping option to guarantee replacement or refund if items are damaged or lost.
International Shipping Times
|First-Class Package International||~7-21 Business Days|
|Priority Mail International||~6-10 Business Days|
|Priority Mail Express International||~3-5 Business Days|
International Shipping Destinations
For International Shipping (outside of the USA, Canada & Mexico) please place an order through Peach and Pixie's Etsy shop.
Damages and Missing/Incorrect Items
We're sorry to hear that your order arrived in less than perfect condition!
You have 5 days from when your package is scanned as delivered to inform us of any damages or missing/incorrect items. Due to the nature of the product, we require photo evidence in the event of any damages or missing/incorrect items.
Please note: we are not responsible for any damages by the postal service if the package is uninsured. We highly recommend purchasing the insured shipping option to guarantee replacement or refund if items are damaged or lost. If your package is insured, please provide us with images of the damages so that we may start a claim with the postal service. In the meantime, our customer service team is happy to assist with processing a replacement order. Please contact us by sending us an email at email@example.com.
Lost Packages During Transit and Missing "Delivered" Packages
Please note: we are not responsible for any loss by the postal service if the package is uninsured. We highly recommend purchasing the insured shipping option to guarantee replacement or refund if items are lost or damaged.
If your order is insured then lost by USPS during transit and tracking information is never marked as delivered (and you never receive the item), we will replace the item. First, you must contact USPS to determine if the item is indeed lost.
Packages are not considered lost until 12 business days (Monday-Friday; No Holidays) have passed with no tracking updates.
If the tracking information is marked as delivered but you have not received it, you will need to open a lost package case with USPS. Unfortunately, as a small business, we cannot offer a refund as the tracking information shows the item as being "delivered."
If you would like to have your insured order replaced, please provide us proof that USPS has closed the missing package case and deemed the item as lost.
We are not responsible if your package is returned to us by USPS for misdelivery, incorrect address information, or "recipient not available." The customer is responsible for reaching out to us to arrange redelivery and for paying to have the item reshipped. Returned packages are held in our possession for 45 days until they are processed back into our inventory. After packages are returned to our inventory they will not be refunded or resent and items must be purchased again.
Peach and Pixie is not responsible for lost, stolen, or damaged packages unless the package has been insured. The customer assumes all responsibility for the uninsured packages once a tracking number has been issued.